Our Methodology

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“Flawless execution is the focus as we embark on designing and launching your customer and employee feedback programs, utilizing best practices and avoiding common pitfalls"

Predictiv Insights employs a time-tested and proven methodology for delivering Enterprise implementation services. We have seen overly complex methodologies get in the way of project success, so we stick to basic foundational processes.

The PI Methodology is as follows:

• Plan
• Design
• Build
• Test
• Release

Each phase is comprised of multiple activities devised to achieve a specific set of goals, objectives, deliverables, work products, and milestones. To efficiently execute each phase, Predictiv Insights has developed templates and accelerators that we leverage to the fullest in order to mitigate or eliminate the ramp up time typical of the start of a project. These project accelerators, coupled with the experience and know-how of our consultants provide for a winning combination.

Why Partner With Us

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“We’re experts at gathering and interpreting the wealth of enterprise Data and providing you with insightful recommendations to improve your organization. The end result is a management team that is better equipped to make informed decisions that impact your bottom line"

Whether you are looking to improve customer service delivery, enhance sales effectiveness or evaluate your marketing strategy and competitive positioning, you need an experienced partner to develop your customer and employee satisfaction programs.

Real Results

When you’re successful, we’re successful. And our track record is pretty darn good! By delivering memorable customer experiences, our clients drive more referrals, retain more customers and expand existing relationships - all faster than their competitors. And with our detailed customer and employee metrics and objective recommendations, you'll be armed with authenticated, third party data critical for making informed business decisions.

Actionable Insight

We work hard to isolate trends and identify recurring themes specific to your business. Importantly, we strive to translate your customer and employee insights into action and ensure they're delivered to those in the best position to affect change. Whether it's enhancing the delivery process, training staff, refining your service offering or eliminating frustrations weighing on customer loyalty, we will guide your resource allocation decisions to achieve the greatest impact.

Extensive Expertise

You can relax knowing we've done this before. Your company will benefit from our unique approach, which leverages best practices and avoids common pitfalls. We have assembled a well-rounded team to provide guidance in every stage of your feedback programs. Plus, our strategic partnerships, attendance at industry conferences and authorship of relevant content means you will experience our deep commitment.

Objective Analysis

The anonymity offered when using a third party to gather feedback results in more candid and constructive input from your customers, employees, and prospects. As an objective advisor, we are able to analyze and interpret that feedback without bias. Finally, outsourcing to a respected, third-party agent ensures the data and recommendations will be viewed as objective and reliable - whether by your executives, Board of Directors or shareholders.